Stylo is Pakistan’s best shoe brand, known for its high-quality products and exceptional customer service. With a significant presence in the e-commerce space, Stylo continuously seeks innovative solutions to improve operations and enhance the shopping experience for its customers.
A month’s worth of prepaid orders in just four days!
Background
The 11.11 Sale is one of the biggest shopping events in Pakistan, offering tremendous opportunities for e-commerce brands to boost sales. For Stylo, this event was not just about increasing revenue but also about addressing a longstanding challenge: the over-reliance on Cash on Delivery (COD).
COD transactions often delayed cash flow, created reconciliation challenges, and resulted in failed transactions when customers refused to pay upon delivery. Stylo aimed to maximize sales while encouraging customers to shift toward prepaid orders for a more efficient and reliable payment process.
Challenge
Stylo faced several hurdles with COD transactions:
- Delayed Cash Flow: Payments were only received post-delivery, hindering the ability to reinvest in operations quickly.
- Reconciliation Issues: Manually tracking COD payments increased the risk of accounting errors and operational inefficiencies.
- Customer Defaults: Non-payment on delivery led to increased costs and logistical burdens.
To tackle these challenges during the high-traffic 11.11 Sale, Stylo needed a robust online payment gateway system that would encourage customers to opt for prepaid transactions while ensuring operational efficiency.
The Swich Solution
Swich stepped in to optimize Stylo’s payment system. With its fast, secure, and reliable technology, Swich enabled:
- Seamless Reconciliation: Stylo could easily track and reconcile payments, saving time and reducing discrepancies.
- Multiple Payment Options: By offering diverse payment methods, Swich helped Stylo cater to a broader audience, reducing reliance on COD.
This collaboration encouraged more customers to choose prepaid options, resulting in faster transactions and fewer logistical issues.
Results
The partnership with Swich delivered remarkable results:
- 1 Month’s Worth of Prepaid Orders in 4 Days: Swich’s platform facilitated a significant shift toward prepaid orders, ensuring smoother operations and faster cash flow.
- Streamlined Operations: Stylo’s payment reconciliation process became seamless, saving time and reducing accounting discrepancies.
- Improved Customer Experience: Multiple payment options allowed customers to complete transactions quickly and securely, boosting satisfaction.